Shipping Policies
Thank you for shopping at Palace Furniture. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.
Shipping Area
We currently ship only within the United States. We do not offer international shipping at this time. Orders with a shipping address outside the United States will be cancelled and fully refunded.
Where Orders Ship From
All orders ship from our warehouse.
Shipping Cost
Shipping is FREE on all orders delivered anywhere in the United States. There is no minimum order amount, and no shipping fees are added at checkout.
Order Processing (Handling) Time
All orders are processed within 1–2 business days after your order is placed and payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed before 12:00 PM Pacific Time (PT) on a business day begin processing the same day. Orders placed after 12:00 PM PT, or on weekends or holidays, begin processing the next business day.
During busy periods such as holiday sales, processing may take slightly longer. If your order is delayed, we will notify you by email.
Shipping (Transit) Time
After your order ships, delivery usually takes 3–5 business days.
Estimated Total Delivery Time
| Stage | Time |
|---|---|
| Order processing (handling) | 1–2 business days |
| Shipping transit | 3–5 business days |
| Total estimated delivery | 4–7 business days |
Delivery times are estimates. Weather, carrier delays, or other events outside our control may occasionally affect delivery.
Multiple Boxes
Some sofas ship in more than one box. These boxes may arrive on different days. When this applies, it is noted on the product page.
Order Tracking
When your order ships, you will receive a shipping confirmation email with your tracking number and a tracking link. You can also check your order status on our Track Your Order page. If you have not received tracking information within 2 business days of placing your order, please contact us.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. If you need to change your address, contact us as soon as possible. We can update it only before the order ships. Palace Furniture is not responsible for orders delivered to an incorrect address entered by the customer.
Delivery of Large Items
Sofas are large items. Please make sure there is enough space for delivery and that someone is available to receive the order if the carrier requires a signature. Delivery is to your door (curbside or front door, depending on the carrier); in-home setup is not included. Before ordering, please check the size details on the product page and measure your doorways, hallways, and stairways.
Damaged, Lost, or Missing Items
Please inspect your order when it arrives. If your sofa arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at contact@palacefurniture.shop with your order number and clear photos of the item and packaging. We will arrange a free replacement or a full refund at no cost to you.
If tracking shows your order as delivered but you have not received it, please check with neighbors and around your property, then contact us so we can open an investigation with the carrier.
Returns
We accept returns within 30 days of delivery. For full details, see our Returns & Refund Policy.
Contact Us
Palace Furniture
Address: 2035 Blossom St, Dos Palos, CA 93620, United States Phone: +1 (209) 392-8359
Email: contact@palacefurniture.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PT