Frequently Asked Questions (FAQs)

Have a question? We've answered the most common ones below. If you can't find what you're looking for, contact us at contact@palacefurniture.shop or +1 (209) 392-8359. We reply within 1 business day.

Orders

How do I place an order? Browse our collection, choose the sofa you like (and its color, if options are available), and click "Add to Cart." When you're ready, go to your cart and follow the checkout steps to enter your shipping and payment details.

Will I receive an order confirmation? Yes. After your payment is processed, you'll receive a confirmation email with your order details. If you don't see it, please check your spam or junk folder.

Can I change or cancel my order? You can cancel or change your order free of charge before it ships. Contact us as soon as possible. Once an order has shipped, it can't be cancelled, but you can return it under our Returns & Refund Policy.

Shipping and Delivery

Where do orders ship from? All orders ship from our warehouse.

Do you offer free shipping? Yes. Shipping is free on every order to any address in the United States, with no minimum purchase.

Do you ship internationally? No. We currently ship only within the United States.

How long does it take to process my order? Orders are processed within 1–2 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed before 12:00 PM Pacific Time on a business day begin processing the same day.

How long does delivery take? After your order ships, delivery usually takes 3–5 business days. In total, you can expect your order within approximately 4–7 business days.

How can I track my order? When your order ships, you'll receive a confirmation email with your tracking number and link. You can also use our Track Your Order page with your order ID and billing email.

Do you offer in-home setup? Delivery is to your door. In-home setup and assembly are not included. Each product page shows whether assembly is required.

Will my order arrive in more than one box? Some sofas ship in multiple boxes, which may arrive on different days. When this applies, it's noted on the product page.

What should I do if my sofa arrives damaged? Contact us within 48 hours of delivery at contact@palacefurniture.shop with your order number and clear photos of the item and packaging. We'll arrange a free replacement or a full refund.

Returns and Refunds

What is your return policy? You can request a return within 30 days from the date your order was delivered. Items must be unused, undamaged, and in the same condition you received them.

How do I start a return? Email or call us with your order number and the reason for the return. We'll send you return instructions within 1 business day. Please don't send items back without contacting us first.

Who pays for return shipping? If your item arrived damaged, defective, or incorrect, we cover return shipping. For other returns, such as a change of mind, the customer pays return shipping. We never charge restocking fees.

How long does it take to get my refund? Once your return is received and approved, your refund is issued to your original payment method within 7 business days. Your bank may take a few extra days to show it.

Can I exchange my sofa? The easiest way is to return your original item for a refund and place a new order. If your sofa arrived damaged, defective, or incorrect, we'll arrange a replacement.

Payments

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All available options are shown at checkout.

Is my payment information secure? Yes. Our website uses SSL encryption, and all payments are handled by PCI-DSS compliant payment processors. We never store your full card number.

When will I be charged? Your payment method is charged when you place your order.

Do you charge sales tax? Applicable sales tax, if any, is calculated based on your shipping address and shown at checkout before you complete your purchase.

Products

Are the colors in the photos accurate? We work hard to show our sofas accurately, but colors may look slightly different depending on your screen settings.

How do I know if a sofa will fit in my home? Each product page lists the size details we have for that item in the description, specifications, and product photos. Before ordering, measure your room as well as doorways, hallways, and stairways. If you need a measurement that isn't shown, contact us before you order. If we can't confirm it, we'll tell you honestly so you can decide.

Are your products new? Yes. All products we sell are brand new.

Can I get help choosing a sofa? Of course! Contact our team and we'll help you find the right sofa for your space and style.

Contact

How can I contact Palace Furniture?

Address: 2035 Blossom St, Dos Palos, CA 93620, United States Phone: +1 (209) 392-8359

Email: contact@palacefurniture.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PT

We reply to all messages within 1 business day.