At Palace Furniture, we want you to love your new sofa. If you are not completely satisfied with your purchase, we're here to help. This policy explains how returns, refunds, exchanges, and cancellations work.

Return Window

You may request a return within 30 days from the date your order was delivered. Return requests made after 30 days cannot be accepted.

Return Eligibility

To be eligible for a return, your item must be:

  • Unused and undamaged, in the same condition you received it
  • Free of stains, odors, pet hair, or signs of wear
  • Returned with all original parts, accessories, and hardware

Original packaging is preferred because it helps protect the item during return shipping.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, damaged, or altered after delivery
  • Items clearly marked as "Final Sale" on the product page at the time of purchase

How to Start a Return

  1. Contact us at contact@palacefurniture.shop or call +1 (209) 392-8359 within 30 days of delivery.
  2. Include your order number, the item you wish to return, and the reason for the return.
  3. We will reply within 1 business day with return instructions, including the return address. Please do not send items back without contacting us first, as unapproved returns may not be accepted.

Return Shipping Costs

  • Damaged, defective, or incorrect items: We cover the full cost of return shipping.
  • All other returns (such as a change of mind): The customer is responsible for return shipping costs. Because sofas are large items, return shipping can be significant; we'll give you an estimate before you send the item back.
  • Restocking fee: None. We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your sofa is damaged, defective, or not the item you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a free replacement or a full refund at no extra cost to you.

Refunds

Once we receive and inspect your returned item, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 7 business days. Depending on your bank or card issuer, it may take a few extra days for the refund to appear on your statement.

Because shipping is free on all U.S. orders, no original shipping charges are deducted from your refund.

Late or Missing Refunds

If you haven't received your refund 7 business days after approval, please check your bank or card account first, then contact your bank. If you still haven't received it, email contact@palacefurniture.shop and we'll help.

Exchanges

If you would like a different item or color, return your original item for a refund and place a new order. If you received a damaged, defective, or incorrect item, contact us and we'll arrange a replacement.

Order Cancellations

You can cancel your order free of charge before it ships by contacting us. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

Contact Us

Palace Furniture

Address: 2035 Blossom St, Dos Palos, CA 93620, United States

Phone: +1 (209) 392-8359

Email: contact@palacefurniture.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PT