Palace Furniture ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit palacefurniture.shop or place an order, how we use and share it, and the choices and rights you have.

Information We Collect

Information you give us. When you place an order, create an account, sign up for emails, or contact us, we may collect your name, email address, phone number, shipping address, billing address, and any details you include in your messages.

Payment information. Payments are processed by secure, PCI-DSS compliant third-party payment processors. Palace Furniture does not store your full credit or debit card number.

Information collected automatically. When you visit our website, we may automatically collect your IP address, browser type, device type, pages viewed, time spent on pages, referring website, and approximate location based on your IP address, using cookies and similar technologies.

How We Use Your Information

We use your information to:

  • Process, ship, and deliver your orders
  • Send order confirmations, shipping updates, and tracking information
  • Process returns, refunds, and exchanges
  • Respond to your questions and provide customer support
  • Prevent fraud and protect the security of our website
  • Improve our website, products, and customer experience
  • Send marketing emails, only if you have opted in (you can unsubscribe at any time using the link in any email)

How We Share Your Information

We do not sell your personal information. We share information only with trusted service providers who help us run our business, such as payment processors, shipping carriers, website hosting and e-commerce platforms, email service providers, and analytics and advertising providers. These providers may use your information only to perform services for us.

We may also disclose information if required by law, to respond to legal requests, to protect our rights or the safety of others, or in connection with a business transfer such as a merger or sale of assets.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep our website working, remember items in your cart, understand how visitors use our site, and show relevant advertising. We may use services such as Google Analytics and Google Ads, which may collect information about your visits to our site and other websites. Learn how Google uses this data at https://policies.google.com/technologies/partner-sites.

You can control or disable cookies in your browser settings, though some parts of our website may not work properly without them. You can opt out of personalized Google ads at https://adssettings.google.com.

Data Security

We use reasonable technical and organizational measures to protect your personal information, including SSL encryption across our website and checkout. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We keep personal information only as long as needed to fulfill orders, provide customer support, meet legal, tax, and accounting requirements, and resolve disputes. When it is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications at any time.

California residents. Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the right to know what personal information we collect, use, and disclose; to request deletion of their personal information; to correct inaccurate personal information; to opt out of the sale or sharing of personal information; and not to be discriminated against for exercising these rights. We do not sell personal information. Residents of other states with privacy laws may have similar rights.

To make a request, email contact@palacefurniture.shop or call +1 (209) 392-8359. We may need to verify your identity before completing your request, and we will respond within the time required by law.

Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please email contact@palacefurniture.shop and we will promptly delete it.

Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

Palace Furniture

Address: 2035 Blossom St, Dos Palos, CA 93620, United States Phone: +1 (209) 392-8359

Email: contact@palacefurniture.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PT